Refund policy

Last updated: October 13, 2026

Every Quelova product is a digital download (PDF) delivered instantly after purchase. Because digital files cannot be returned once they have been delivered, we cannot offer refunds for change of mind. We do, however, stand fully behind the quality of our books, and if something is wrong we will make it right.

When you are entitled to a replacement or refund

• Faulty files: a file is damaged, incomplete or will not open. We will send a working file, and if we cannot fix the problem we will refund you in full.
• Files not delivered: you did not receive access to your files and we are unable to deliver them. We will refund you in full.
• Duplicate purchase: you accidentally bought the same product twice. We will refund the duplicate order.
• Not as described: the product is materially different from its description on our website (for example, missing pages or missing versions). We will correct it or refund you.

Already own some of the books?

If you bought a single book and then decide to buy a bundle that includes it, contact us before purchasing and we will do our best to help you get a fair price.

How to request a refund or replacement

Email support@quelova.com within 14 days of your purchase with your order number and a short description of the issue (a screenshot helps). We reply within 2 business days. Approved refunds are issued to your original payment method; the time it takes to appear depends on your bank or payment provider.

Please contact us first

Almost every problem can be solved quickly by email. Please contact us before opening a dispute or chargeback with your payment provider.

Your legal rights

Nothing in this policy limits or excludes any rights you have under the mandatory consumer protection laws of your country of residence. Where those laws give you additional rights, they apply.