FAQ
Frequently Asked Questions (FAQ)
We’re here to make your experience simple and stress-free.
If you don’t find your answer below, feel free to contact us at support@quelova.com.
📦 Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 1–3 business days.
Delivery typically takes 7–20 business days depending on your location.
Q: Do you ship worldwide?
A: Yes — we ship to most countries worldwide.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email.
Please allow 3–5 days for tracking updates to appear.
Q: Why did I receive multiple packages?
A: Some items may ship from different warehouses, so they may arrive separately.
💳 Payments
Q: What payment methods do you accept?
A: We accept PayPal and major credit/debit cards (Visa & MasterCard).
Q: Is my payment secure?
A: Yes. All payments are processed through secure, encrypted systems.
🔄 Returns & Refunds
Q: Can I return my order?
A: Yes, we offer a 14-day return policy from the date of delivery.
Q: How do I request a return?
A: Simply email us at support@quelova.com with your order number and reason for return.
Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after approval.
⚠️ Product Questions
Q: Are your products high quality?
A: Yes. Every product is carefully selected to meet our standards of quality and functionality.
Q: Will the product look exactly like the photos?
A: We do our best to ensure accuracy, but slight differences may occur due to lighting or screen settings.
🛠️ Support
Q: I received a damaged or incorrect item — what should I do?
A: Contact us within 48 hours at support@quelova.com with photos, and we’ll resolve it.
Q: How can I contact Quelova?
A: You can reach us anytime at:
📧 support@quelova.com
Response time: 24–48 business hours
❤️ Still Need Help?
If your question isn’t listed here, don’t worry we’re here for you.
📧 Contact us at support@quelova.com and our support team will assist you as soon as possible.
Quelova
Quality • Love • Value